Return and Refund Policy

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Return policy for Riah & Lace  

We have a 7- day return policy , which  means you have 7 days after receiving your item to request a return.

To be eligible for a return your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at riahandlace@riahandlace.com if your return request is accepted it is customers responsibility to pay for the return shipping. Once the return request is accepted , you will be sent instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at riahandlace@riahandlace.com 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is damaged, defective or if you received the wrong item , so that we can evaluate the issue and make it rite. 

Execptions /non-refundable items 

Certain items can not be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalizes items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please e-mail us if you have any questions or concerns about your specific item. 

Unfortunately we cannot accept returns on sale items, or gift cards. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit cad company to process and post refund.

For international customers 

Same refund polices apply as mentioned above with the exception that duties and / or customs will not be refunded.